Chinese

張小姐 – 中文/廣東話
销售助理
电话:0497 370 277
上午十時至下午五時, 星期三至星期日

French

Suzanne CHEUNG
Assistante commerciale
Téléphone: 0497 370 277
Du mercredi au dimache de 10h à 17h

FAQ

Q How many homes do you build each year?

We limit the number of homes we build each year to ensure the highest quality service and communication at every step of the process from initial engagement through to conclusion of the maintenance period. We build around 130 custom homes each year. We consider this to be an ideal number. Large enough to offer stability and financial security, underpinned by a robust project management systems and an experienced team. Small enough to offer a flexible, inclusive approach focused on client satisfaction.

 

Q How much do you charge for a new home?

We build custom homes from $600k to $1.5M+ with rates per square varying due to the custom nature of our work. Every home we design is an original and the price to build depends on the size, complexity of the design, site costs, materials, fitout and finish. We work with each client to create a custom solution that aligns with their design brief, site requirements and budget and we workshop the solution until the right balance between these requirements is achieved.

 

Q Have you won any awards?

Latitude 37 is one of Melbourne’s most awarded custom home builders. We are particularly proud of receiving the highest accolades available from the Housing Industry Association:

›› Australian Professional Medium Builder

›› Victorian Professional Medium Builder 

Several projects undertaken for our clients have won awards from HIA and MBA, demonstrating the experience, capability and value we offer to each client, across a range of price brackets:

HOUSING INDUSTRY ASSOCIATION AWARDS

›› Best Custom Home $1 Million - $2 Million 

›› Best Custom Home $700,000-$1 Million 

›› Best Custom Home $500,000 - $700,000 

›› Best Custom Home $350,000 - $500,000 

›› Best Custom Home under $500,000 

›› Best Custom Home under $350,000 

›› Best Custom Home under $350,000 

›› Best Project Home 

›› Best Townhouse/Villa Dev. 6+ Dwellings 

MASTER BUILDERS ASSOCIATION AWARDS

›› Best Custom Home $300,000 - $400,000 

›› Best Integrated Housing Development 

›› Best Custom Home under $300,000 

 

Q How does the process work?

Our process begins with a Concept Design Agreement, followed by a meeting with you to discuss your brief and budget and inspect your site. Design Concepts are then developed, presented and workshopped with you until you are happy with the design, before preparing a detailed pricing proposal to enable you to make an informed decision.

 

Q What Areas do you build in?

We design and build homes throughout Melbourne’s Eastern, South-Eastern & Bayside suburbs and the Mornington Peninsula.
http://www.l37.com.au/where-we-build/

 

Q How long have you been in business?

Latitude 37 was established in 2006 with a vision to deliver exceptional outcomes and high levels of client service. Our Directors have tertiary qualifications and extensive construction industry experience across the commercial, industrial and residential sectors.

Q What is your Design style?

Our Design team have a great depth of talent and experience and can provide design solutions to suit a wide range of styles to suit any design brief.

 

Q How long does it take to design and price a home?

The timeframe varies depending on your ability to meet with us and provide prompt feedback. Typically we would meet with you within 3 weeks of signing a CDA (allowing time to obtain a site survey) and produce an initial Design Concept within 4 – 6 weeks. Pricing takes around 2 weeks once the design concept is approved.

 

Q Can you build from my design/plans?

Yes, we are happy to consider building a custom home based on your plans.

 

Q Do you provide interior design?

We have talented Interior Designers on staff who will develop your interior design and assist with selection of materials, fittings and fixtures.

 

Q What if I want an integrated pool?

We can design a home to integrate with a pool and then refer you to pool contractors that we have successfully worked with previously. It is important to coordinate the design and construction activities to save considerable time in getting the correct result.

 

Q What if I require a basement?

We can design a custom home with a semi basement or full basement to suit your site conditions, design brief and budget. We provide all necessary design, detailing and engineering.

 

Q Can you build on a sloping or narrow block?

Yes. We have particular expertise in custom designing homes that maximise the attributes of your site and overcome site challenges whilst meeting your design brief and budget.

 

Q Do you design and build dual occupancy developments?

Yes, we have a long track record of designing and building custom dual occupancy and duplex developments.

 

Q What if I require Town Planning?

We coordinate Town Planning documentation and submission on behalf of our clients and work with Town Planning experts to achieve the best possible outcome for your site. Most single dwellings do not require Town Planning – where Town Planning is required, a permit is likely to add 4 to 8 months to the process. Multi dwelling development will almost always require Town Planning approval and can take 6 – 12+ months.

Q How do you manage quality?

We consider our Quality Control process to be the best in the industry. We employ a full time Quality Manager and 3 full time QC Site Managers who inspect each project at several key stages of the build to ensure that every home meets or exceeds our stringent quality standards and the Building Code of Australia.

We limit our Site Managers to a maximum of 10 homes at a time to ensure attention to detail is maintained. Site Managers are required to achieve QC signoff at each stage before proceeding to the next stage. We encourage our clients to engage with our QC Site Managers to understand the level of scrutiny we apply and witness the markups and QC lists that Site Managers must comply with.

 

Q How long will my home take to build?

Including our detailed QC process, we generally complete the construction phase from site start to handover in around 7 to 15 months depending on design complexity, site challenges etc. Straight forward projects of level sites are typically 7 to 9 months to build. Larger more complex projects and projects on steep sites or involving basements, pools etc vary perhaps 10 to 15 months.

 

Q What warranties and guarantees do you provide?

We warrant all of our work in accordance with statutory warranties and in accordance with manufacturers’ warranties for equipment and appliances.

Our full-time Maintenance Team will return to your home three months after you have moved in to rectify any defects that may become apparent in that time. Structural elements of your home are warranted against defects for as long as you own your home.

 

Q Who will manage the process?

A dedicated Project Manager will oversee your project from Design stage through to Contract signing and site start. Once on site, you will be introduced to and have direct contact with your Site Management team who will coordinate all on-site activities, manage quality, safety and timeframes and keep you informed throughout the construction stage.

For maximum efficiency, a Stage 1 Site Manager will coordinate exterior works up to lockup with a Stage 2 Site Manager overlapping and commencing internally, taking the project through to completion and Handover.

This team, together with your office based Construction Coordinator, is managed and overseen by a regionally based Construction Manager with key stages signed off by the Quality Manager.

 

Q Will I be able to access the home during the building process?

Yes. We invite you to site at key stages of the build process to collaborate on details and review works prior to proceeding to the next stage.

 

Q Who do I contact if I have any questions during the building process?

Your office based Construction Coordinator is available through the entire process. Equally you are welcome to contact the Site Manager directly with any queries or concerns.

 

Q Do you have adequate insurance?

Yes. Our insurances include:

›› Construction Works Insurance

›› Public Liability Insurance

›› Domestic Building Warranty insurance for each home

›› WorkCover insurance for all employees and contractors

›› Professional Indemnity Insurance

 

Q Can I use my own trades and suppliers?

No. We have a regular trade base that we use for all projects to ensure that service levels and quality standards are met on every project. Introducing unknown trades compromises our ability to effectively manage trades which can impact on timeframes and quality. Similarly, engaging trades with whom we do not have a relationship often leads to supply issues which can delay the works, unreliability with respect to deliveries, service and warranty.