At handover, every client receives the Maintenance & Warranty Guide. It explains owner maintenance responsibilities, the 90-day maintenance process and how warranty matters are assessed. Clients also receive 12 months of complimentary RACV Home Assist for emergency call-outs, such as a burst pipe or lockout.
Handover and Aftercare FAQs
How does Latitude 37 manage maintenance items after handover?
Clients submit items for their 90-day maintenance inspection through Latitude 37's online Aftercare Request form. The Site Manager who handed over the home returns to inspect the items and coordinates any agreed rectification work. After the 90-day process, warranty requests are managed by Latitude 37's Maintenance & Warranty partner, which assesses each request, arranges inspections where required, coordinates agreed work and keeps the client informed. Issues raised after the first year can still be submitted and are assessed against the applicable warranty requirements.
What happens if something urgent goes wrong in the first year?
For urgent issues within the first 12 months, Latitude 37 clients have access to RACV Home Assist. RACV attends the emergency call-out to make the home safe. Any further work is referred to Latitude 37 for assessment and approval, with warranty work managed through the Maintenance & Warranty partner. RACV Home Assist does not limit the client's rights under the building contract or applicable statutory warranties.
